Frequently Asked Questions

• Is the free plan free forever?

  It sure is. You can send up to 6,000 emails per month (with a sending maximum of 200 emails per day) without paying us a dime. We don’t even ask for a credit card.

• Do the featured prices include VAT?

  Unless otherwise mentioned, all the prices featured on our website do not include VAT and are subject to the French VAT. European companies can be exempt from it if they provide an intra-Community VAT number when they sign up.

• Can I stop my subscription at anytime?

  Yes, if you choose one of our monthly plans. They are without engagement, so you can switch to our free plan at any time.

• What payment methods do you offer?

  In addition to credit card payments, Mailjet also accepts wire transfers. You can subscribe to a prepaid account (the minimum deposit is $50USD). When your plan is renewed, the fee will be taken from your prepaid account. We do not accept cheques.

• What if I go over my plan’s limit?

  If you run out of email credit, you can still send more emails, but these will be billed. See price per additional 1,000 emails beyond plan limit.

• What happened to my unused email credits?

  Email credits don’t roll over from one month to another and unused emails expire at the end of each billing cycle. You can upgrade or downgrade at anytime, to adjust your plan according to your needs.